Walgreens Health Services > Home Care > Infusion

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With Walgreens-OptionCare, your members benefit from expert care coordination. We balance the needs and concerns of the patient with those of the healthcare team to achieve positive outcomes and a high level of patient satisfaction.

Our infusion services include:

• 24-hour on-call and delivery
• Clinical pharmacy management
• Clinical safety review
• Clinical therapies, including:
     - Antibiotics
     - Antivirals
     - Biologicals
     - Blood-related products
     - Chemotherapy
     - Factor concentrates
     - Immunotherapy
     - Inotropic agents
     - Nutritional therapy (TPN, enteral)
     - Pain management
• Lab test monitoring
• Nursing visits with care coordination

Infusion satisfaction survey results

High member satisfaction is an important reflection on both of us -- we as the home care provider and you as the insurance plan provider. We regularly secure feedback from patients to better understand their perceptions of our staff, our equipment and our care.

In a survey of our patients on infusion therapy:
96 percent agreed that their nurse was professional and knowledgeable
95 percent agreed that they would recommend Walgreens Home Care to family and friends
94 percent agreed that the patient teaching materials were helpful and understandable

In a survey of our patients on antibiotic therapy:
98 percent agreed that they were given instructions and contact information in case of an emergency
96 percent agreed that their medications and supplies arrived on time
96 percent agreed that the overall level of service met their expectations

Survey details:
Infusion patients: N=368; survey conducted in 2006.
Antibiotic patients: N=172; survey conducted in 2006.