Walgreens Health Services > Home Care > Respiratory

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Our focus on the patient is what sets us apart. Under the direction of a physician, our licensed respiratory therapists evaluate, treat and care for patients of all ages. We work with patients to ensure adherence to their respiratory therapy, appropriate use of services and high patient satisfaction.

We also have standards of care in place that help the patient achieve optimum health outcomes while helping keep healthcare costs in check:

• Oxygen qualifying and utilization program to evaluate the necessity and proper long-term use of oxygen
• CPAP adherence program to monitor patient adherence to therapy and to help educate the patient on the importance of regular CPAP use
• COPD management program to help manage the disease process to avoid complications and rehospitalizations

Respiratory services:

• Clinical programs
     - Asthma
     - COPD
• CPAP and bilevel
• Nebulizer medications and compressors
• Overnight oximetry
• Oxygen therapy
     - Concentrators
     - Conserving devices
     - Liquid/HELiOS®
     - Portable and travel
• Pediatric apnea monitors
• Tracheostomy care
• Ventilator care

Respiratory satisfaction survey results

High member satisfaction is an important reflection on both of us -- we as the home care provider and you as the insurance plan provider. We regularly secure feedback from patients to better understand their perceptions of our staff, our equipment and our care.

In a survey of our patients on oxygen therapy:
94 percent agreed that the equipment they received was clean and working properly
93 percent agreed that they were treated with respect by our staff who visited their home
91 percent agreed that they received their oxygen equipment and supplies on time

In a survey of our patients on CPAP therapy:
96 percent agreed that their CPAP setup time was convenient
94 percent agreed that our respiratory therapists were professional and knowledgeable
81 percent self reported that they wear CPAP mask for at least four hours a night (well above the national average of 46 percent compliance)

Survey details:
Oxygen patients: N=1,439; survey conducted in 2006.
CPAP patients: N=300; survey conducted in 2005.

*The brand name HELiOS is the property of Puritan Bennett.