Walgreens Health Services > Long-Term Care Pharmacy > Assisted living > Dedicated support team

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Each community has a dedicated Walgreens team providing personalized service, starting from the moment you select us as your pharmacy provider. Team members include:

Implementation team

Count on your implementation team to:

• Follow a proprietary 35-point checklist to establish your medication management plan
• Work with you to select the start date for the first medication cycle for your community
• Handle all calls to physicians, insurance companies or government agencies to get your residents ready to start the Walgreens system
• Visit your community and gather all the information needed to start servicing the residents who have chosen Walgreens as their pharmacy provider

Account manager

We assign your community an account manager to make regularly scheduled visits to:

• Assist with Walgreens program implementation and staff training for new communities
• Monitor adherence to medication pass and medication ordering procedures
• Provide suggestions for medication storage and medication room organization
• Review information such as a cycle calendar and narcotics sheets
• Provide ongoing customer support during visits

Your account manager brings long-term community care experience and understands your and your residents' needs.

Customer service representative

You are assigned a customer service representative who is your first point of contact. The representative provides consistent, personal service and is empowered to promptly resolve issues.

Billing representative

The Walgreens team includes members who can answer any billing questions from residents and caregivers. We accept most major health insurance plans and Medicare Part D prescription insurance plans.

Consultant Pharmacist

Walgreens offers your residents the opportunity to have a consultant pharmacist conduct medication reviews. Residents taking multiple medications prescribed by various doctors who may not communicate with each other may find this service helpful.

Learn more about our Consultant Pharmacists role in assisted living communities.