Walgreens Health Services > Mail Service Pharmacy > Member support

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Mail service offers members:

• Freedom of choice
• Easy registration and ordering
• Quick, convenient delivery of medications in confidential, tamper-evident packaging; free standard shipping
• Important medication information included with every order
• Access to a clinical pharmacist 24 hours a day, seven days a week
• Walgreens Customer Care Center support
• Auto Refill option
• Online account management and support

Walgreens Customer Care Centers

Walgreens Customer Care Centers are committed to providing excellent customer care, as well as accurate and timely information to each member. Our Customer Care Center representatives are readily available to take your members’ calls, answer their questions, and provide assistance and support. Members may call us toll free, Monday through Friday, 8 a.m. to 10 p.m. (EST), and Saturday and Sunday, 8 a.m. to 5 p.m. (EST). Eighty percent of customer inquiries are answered within 20 seconds. We have TTY access for your members with speech or hearing difficulties. In addition, we have multilingual translation services available in 150 languages.

WalgreensMail.com

Our mail service web site allows registered members to:

• View and print prescription histories
• Order refills for family members
• Check prescription refill status
• View account balance and make payments
• Receive email updates about prescription shipments
• Receive personal, secure messages about orders
• View and refill prescriptions from their previous mail service provider

The web site also offers a quick web tour designed to help new members understand the tools and benefits of WalgreensMail.com. View the tour.

Reaching your members

Walgreens has numerous communication pieces created with your members in mind so they can realize the full benefit of our available programs and services. These materials are available in PDF format and can easily be posted on your web site. Some materials can even be customized or co-branded to suit your needs.