Walgreens Health Services > Mail Service Pharmacy > Member support

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Mail service offers members:

• Freedom of choice
• Cost savings with fewer copays
• Easy registration and ordering
• Quick, convenient home or office delivery of medications in confidential, tamper-evident packaging; free standard shipping
• Important medication information included with every order
• Access to a clinical pharmacist 24 hours a day, seven days a week
• Walgreens Customer Care Center support
• Auto Refill* option
• Online account management and support

*Auto refill is an opt-out client program designed to help drive optimal member health outcomes through increased adherence to prescription therapies.

Walgreens Customer Care Centers

Walgreens Customer Care Centers are committed to providing excellent customer care, as well as accurate and timely information to each member. Our Customer Care Center representatives are readily available to take your members’ calls, answer their questions, and provide assistance and support. Members may call us toll free, Monday through Friday, 8 a.m. to 10 p.m. (EST), and Saturday and Sunday, 8 a.m. to 5 p.m. (EST). Eighty percent of customer inquiries are answered within 20 seconds. We have TTY access for your members with speech or hearing difficulties. In addition, we have multilingual translation services available in 150 languages.

WalgreensMail.com

Our mail service web site allows registered members to:

• View and print prescription histories
• Order refills for family members
• Check prescription refill status
• View account balance and make payments
• Receive email updates about prescription shipments
• Receive personal, secure messages about orders

The web site also offers a quick web tour designed to help new members understand the tools and benefits of WalgreensMail.com. View the tour.

Member satisfaction

Year after year in our annual customer satisfaction surveys, our members rank us at 95 percent and above in the area of Overall Satisfaction. Our customers’ satisfaction is as important to us as it is to our clients. Client and member feedback serves as a component in the refinement of our products and services. Our goal is to exceed your and your members’ expectations. Download our 2006 Customer Satisfaction Survey results as a PDF.

Reaching your members

Walgreens has numerous communication pieces created with your members in mind so they can realize the full benefit of our available programs and services. These materials are available in PDF format and can easily be posted on your web site. Some materials can even be customized or co-branded to suit your needs.