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Accolades
PrintCustomer satisfaction
Walgreens Health Initiatives conducts annual satisfaction surveys with one goal in mind –- to continually exceed the expectations of our clients and members. We analyze each survey response to better understand what’s working, and determine where improvements can be made. The findings also help us to optimize our current product and service offerings, and to shape the development of new ones.
View our 2006 customer satisfaction survey results.
Walgreens Health Initiatives rates top honors in independent survey
Wilson Health Information, LLC, an independent healthcare consumer research firm based in New Hope, Pa., named Walgreens Health Initiatives the highest-rated pharmacy benefit manager (PBM) nationally in overall member satisfaction.
Eighteen major PBMs were evaluated in the 2007 WilsonRx® PBM Member Satisfaction Survey. PBMs were evaluated on a number of key service categories, including the coordination of care between PBM, health plan, pharmacy and physician; easy-to-understand benefit and coverage information; out-of-pocket costs for prescription medications; PBM representatives’ ability to answer questions, solve problems, and understand health conditions; and the likelihood of recommending the current pharmacy benefit plan to a friend or relative. The mail survey, the largest of its kind, is based on responses from 28,855 PBM members in January 2007.
Source: 2007 WilsonRx® Pharmacy Survey ©2007 Wilson Health Information, LLC - New Hope, PA