Walgreens Health Services > WHI > Specialty pharmacy

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Our specialty pharmacy program delivers an exceptional level of individualized care to your members, while helping your organization lower overall costs. Working together, we can help your members achieve optimal results from specialty medications, and improve their overall quality of life.

Full-service specialty pharmacy provider

• More services for members, which help lead to better medication adherence and lower costs
• A single source for most specialty medications
• Access to recently approved and limited-distribution products
• Special packaging to protect patient confidentiality and product integrity
• Ability to support both pharmacy and medical benefit specialty program needs

Clinical excellence and outcomes

• Expanded depth and scope of clinical programs to support the needs of patients
• Overall trend reduction due to cost and utilization management techniques
• Increased medication adherence
• Strong clinical support services
• Accredited by the Accreditation Commission of Health Care, Inc. (ACHC) for specialty pharmacy and home infusion

Model for cost reduction

• Solutions leading to a simpler, less expensive approach to medication distribution
• Reliable delivery to almost any location
• Industry-leading specialty pharmacy system that is data-rich and flexible
• An integrated distribution solution with multiple options to serve patients

Simple, proactive implementation

• Easy implementation process for both plan sponsors and members that streamlines communication
• Outreach to patients and doctors via letters and phone calls
• A single point of contact via phone and fax numbers
• Dedicated account management team
• Expertise in program design, implementation, and identification of cost-saving opportunities

Extensive experience

Our disease-focused teams provide in-depth patient support services for the following conditions:

• Growth hormone disorders
• Hepatitis B and C
• HIV/AIDS
• Multiple sclerosis
• Oral oncology
• Psoriasis
• Psoriatic arthritis
• Rheumatoid arthritis
• Respiratory syncytial virus

In addition, these teams have expertise in a wide range of therapies and conditions:

• Anemia
• Asthma
• Crohn's and colitis
• Enzyme deficiencies
• Hemophilia and bleeding disorders
• Immune deficiency/IVIG
• Infertility
• Oncology
• Osteoarthritis
• Pulmonary arterial hypertension
• Transplant

Expert insurance coordination

Our staff includes insurance specialists who:

• Verify eligibility
• Process insurance paperwork and coordinate benefits
• Obtain required authorizations

Comprehensive member education

The more your members know about their health condition, the better they can successfully meet their daily challenges. We offer a wide array of topics from side-effect management to understanding what to expect from therapy. Our online information resources include:

• Easy-to-understand information on many complex health conditions
• Guides to specialty medications
• An extensive online health library

Individualized attention every step of the way

• Specialty Pharmacy Care Team works in cooperation with case managers and physicians to help patients adhere to specialty therapies
• Team contacts patients proactively to educate, counsel, monitor adherence to therapy, and coordinate shipment of refills
• Refill reminder services further help patients stay adherent, improving therapy outcomes and reducing overall costs