Walgreens Health Initiatives, Inc.; Walgreens Mail Service, Inc.; Walgreens Home Care,
Inc.; and the specialty pharmacy division of Walgreen Co. (collectively "Walgreens
Health Services") offer pharmacy benefit management, mail service pharmacy, home care,
and specialty pharmacy service to provide quality care for you and your members.
Walgreen Co. has been in the pharmacy business for more than 100 years. Walgreens
Health Services has learned from Walgreens that service and dependability are the
cornerstones of any business, and we offer those qualities to you. We distinguish
ourselves by the service you receive. Your needs are our top priority.
Our Company has always been committed to providing our valued customers the best
services available. Now, as we offer convenient
online
services, we want to assure
you that your personal information is properly safeguarded. In the following sections,
you will learn how Walgreens Health Services secures your private information.
To assist you with reading through our privacy policy, we have provided answers to
questions you may find most important:
What information can I access?
Our web site gives you access to a variety of functions for the limited purpose of
submitting, viewing, and, in certain cases, updating relevant information.
To review or
make changes to your information, log in to your account and click on "UPDATE REGISTRATION
INFORMATION." A page will be displayed containing various fields that will allow you to enter
new information or change existing information. Note: Pharmacy benefit management members must
sign in first before updating registration information.
A sampling of these functions is
listed below; this list may change at any time:
Formulary Drugs
Retail Pharmacy Locations
Your Drug Coverage and cost Information
Your Prescription History
Pharmacy Benefit Member Eligibility
Online Mail Pharmacy Refills
Online Mail Service Registration
Home Care Services Forms
Specialty Pharmacy Forms
Drug Information
Product News
What information does Walgreens Health Services' web site collect?
When you use our web site to access such functions as member registration, pharmacy benefit
information (such as cost and drug coverages), prescription history, prescription drug
online refills, or registration with Walgreens Mail Service, our mail service pharmacy, our
online registration process asks you to provide us with a limited amount of personal and/or
health-related information. This information is necessary to provide you with pharmacy
benefit information and process future orders. Categories of personally identifiable
information include: name, address, phone number, identification number, group number, email
address, date of birth, billing/shipping information (credit card number, shipping address),
and Rx number.
In addition, our web server automatically collects click-stream information
such as the address (or "URL") of the web site you came from before visiting our site, the
pages you visited on our site, the browser you used to view our site, and any search terms
you have entered on our site.
How is this information used?
You may choose to supply personalized information that will enable you to receive
individualized customer service that we cannot offer anonymous users. That customer service
may include notices about updates to our web site and Rx Order Status Email service (email
notification of the status of a prescription refill order). We use the information you provide
to respond to your requests, offer new products and services, and measure and improve the
effectiveness of our web site or our marketing endeavors.
Is the information I've provided on the web site shared with anyone?
We will not intentionally release your particular prescription information other than to you, our
agents (such as contracted fulfillment parties, if any), your authorized representative,
or your prescriber or other authorized medical professional. We may forward your prescription
information to
your insurance plan
so that we can handle reimbursement of your prescription
purchase for your convenience.
Agents: We may employ other companies and individuals to perform functions on our
behalf. These functions may include delivering packages, sending postal mail and email,
removing repetitive information from customer lists, analyzing data, or processing credit card
payments. They have access only to personal information needed to perform their functions, but
may not use it for other purposes.
Disclosures: As required by law, we will disclose medical and other
information that may relate to you.
Business Transfers: As we continue to develop our business, we might sell or buy
stores or assets. In such transactions, customer information generally is one of the transferred
business assets.
Also, in the unlikely event that any of the companies operating as Walgreens
Health Services or substantially all of such Company's assets are acquired, customer information
will be one of the transferred assets. Such transfer is permissible under law.
Protection of Walgreens Health Services and Others:We release account and other
personal information when we believe release is appropriate to comply with laws; enforce or
apply our Terms of Use and other agreements; or protect the rights,
property, or safety of Walgreens Health Services, our users, or others. This includes exchanging
information with other companies and organizations for fraud protection and credit risk reduction.
Do I have choices regarding how my information is used?
You may always choose not to provide information, even though that may prevent you from
taking advantage of certain functions, such as ordering a new prescription or prescription
refill, reviewing drug cost, drug coverage, and prescription history or taking advantage of
other Walgreens Health Services web site functions listed above. Some information, though, is
required in order to take advantage of certain web site custom functions (such as drug cost,
drug coverage, and prescription history).
You may add or update certain information on pages such as those listed in the "What
information can I access?" section, above.
It is your responsibility to review our Privacy Policy and Terms and Conditions for changes.
Any other communications can be directed to us by using our
"Contact Us" feature.
How do you handle cookies?
"Cookies" are alphanumeric identifiers that we transfer to your computers hard drive
through your web browser to enable our systems to recognize your browser. Cookies let us
"remember" information about your preferences. We use cookie and web beacon technology to track
which pages on our site our visitors view and which web browsers our visitors use. Cookies allow
us to record user-specific information on the pages customers access or visit, record past
activity at a site in order to provide better service when customers return to our site, and
customize web page content on customers browser type or other information that the customer
sends.
Cookies do not enable us to determine the identity of any visitor to our web site. We
cannot identify you unless you specifically tell us who you are.
Most Internet browsers permit you to erase or block cookies. Refer to your browser
instructions or "Help" screens to assist you in such processes as preventing your browser from
accepting new cookies, having the browser notify you when you receive a new cookie, or disabling
cookies altogether. Please note that cookies permit you to take full advantage of all our web
site features, and we recommend that you leave them turned on.
Third-party service providers Our web site may use a third-party service provider to
serve images. This service would allow us to improve your overall customer experience. They also use
similar technology to improve the overall user experience.
How secure is the information I provide? Walgreens Health Services is committed to
securing your personal information. We use technology that is designed for use with secure web
servers. Prescription drug information resides in a database behind a firewall where it cannot
be accessed. "Secure Sockets Layer" (SSL) technology encrypts your personal information, credit
card information, prescription refills, personal health and allergy information, and other
prescription information as it is transmitted over the Internet. It is important for you to protect
against unauthorized access to your computer. Be sure to sign off when finished using a shared
computer.
Does Walgreens Health Services collect information from children?
It is our intent not to sell to persons under the age of 18, and it is our policy not to do so. If
you are under age 18, you may use our web site only with the involvement of a parent or guardian.
Information You Give Us and Your Consent
By visiting our web site and using the services and features we have made
available, you consent to our collection and use of information in the manner
we have described for you in the "How is the information used?" section above.
You also consent to the terms and conditions we have posted on our web site.
Links to Other Sites
We may provide links to other sites that we believe offer our customers useful services. Since
these other sites are not under the control of Walgreens Health Services, we cannot and do not
make any representation or guarantee regarding the linked sites or their content. Our providing
these links does not constitute an endorsement by Walgreens Health Services, and we cannot be
responsible for the privacy policies or security procedures of the linked sites. Therefore, you
may want to review a linked site's privacy and security policies before entering any information.
Credit Card Fraud
Under the Fair Credit Billing Act, you cannot be held liable for more than $50 of fraudulent charges.
If your credit card provider requires payment of any of this amount as a result of a prescription
purchase made at our web site's secure server, we will reimburse you up to the $50 limit.
Will this privacy policy change?
As our business changes, we will continue to implement new technologies and improve the services and
features we provide. This privacy policy and the Terms of Use will be
updated to reflect these changes. The use of information we gather is subject to the privacy policy
in effect at the time of use. If there are changes or additions to this privacy policy, we will post
those changes here or in other formats we deem acceptable, so that you will know what information we
collect online or offline, how we use it, and what choices you have.
It is your responsibility to review our privacy policy and
Terms of Use for changes.
Whom can I contact if I have questions or concerns?
If you choose to visit our web site, your visit and any dispute over privacy is subject to this
Notice and our Terms of Use, including limitations on damages and
application of the law of the state of Illinois. If you have any concern about this privacy policy,
please contact us.
