Mail Service FAQ (Frequently asked questions)

Choose a category below or select any question to skip directly to the answer on that page.

My account

• How do I begin using Walgreens Mail Service?
• Why can't I see my spouse's or my child's information through my online account?

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Ordering prescriptions

• What happens when my prescription refills expire or there are no refills remaining?
• What do I do if I need an emergency prescription?

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Shipping/delivery

• How are prescription orders shipped?
• How soon will my prescription order arrive?

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Coverage, cost and plan information

• How much will my prescription order cost?
• Where can I find information regarding my prescription plan?

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Contacting Customer Care

• What is the phone number for Walgreens Customer Care?
• Can you help me if I speak another language?

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