Walgreens Specialty Pharmacy > Patient Bill of Rights

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As a patient of Walgreens Specialty Pharmacy you have the right to:

• Be fully informed in advance about care to be provided and of any modifications to the care plan
• Participate in the development and periodic revision of the care plan
• Refuse services or treatment after the consequences of refusing treatment are fully presented
• Be informed in advance of the charges for services, including payment for care expected from third parties and any charges for which you will be liable
• Have your property and person treated with respect, consideration and recognition of your dignity and individuality
• Be able to identify visiting staff members through proper organizational identification
• Voice grievances and/or complaints or recommend changes in policy, staff or service without restraint, interference, coercion, discrimination or reprisal
• Choose a healthcare provider
• Expect confidentiality of all information related to your care as required by law
• Be informed of your rights under state law to formulate advance directives
• Receive appropriate and professional care without discrimination in accordance with your doctor’s orders
• Be informed of financial benefits upon referral
• Be informed of anticipated outcomes of care and of any barriers in outcome achievement
• Be fully informed of your responsibilities
• Be informed of provider service/care limitations

As a patient of Walgreens Specialty Pharmacy you have the responsibility to:

• Remain under a doctor’s care while receiving services
• Provide the pharmacy with a complete and accurate health history
• Notify the pharmacy of any changes in insurance coverage
• Provide all requested insurance and financial records
• Sign the required agreements and releases for service and insurance billing
• Participate in your care plan by asking questions and following instructions
• Accept the consequences for any refusal of treatment or choice of noncompliance
• Provide a safe home environment in which your care can be given
• Cooperate with your doctor and other caregivers
• Assume responsibility for damaged, lost or unreturned home medical equipment once in your possession
• Notify the pharmacy of any problems or dissatisfaction with care

If you need clarification or are not satisfied, call 888-782-8443 and ask for assistance.