Walgreens Specialty Pharmacy > Enrollment > Online Form > Specialty Pharmacy FAQs
Frequently asked questions
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What is Walgreens Specialty Pharmacy?
Why should I use Walgreens Specialty Pharmacy?
Who should I call?*
Why are my medications called specialty?
Where do I pick up my specialty medication?
What information do I need to share with the pharmacists at the Customer Care Center to receive your support services?
Will information about my condition and medications remain confidential?
Do your support services cost me anything?
What can I expect from your support services?
Will these support services replace the medical care I'm receiving from my doctor?
Do I need to inform Walgreens Specialty Pharmacy of any changes in my therapy?
If I am traveling, what do I need to do to make sure I have enough medication?
Do you have any educational materials in Spanish?
Can I have my prescriptions labels printed in my preferred language?
If I have a medical emergency, where should I call?
What is Walgreens Specialty Pharmacy?
Walgreens Specialty Pharmacy, a business unit of Walgreen Co., works closely with individuals who are managing chronic, life-threatening or rare conditions, including cancer, Crohn's disease, growth hormone disorders, HIV/AIDS, multiple sclerosis, psoriasis, and rheumatoid arthritis. Our services are designed to help you better understand and manage your condition and medication therapy to enhance your quality of life.
Why should I use Walgreens Specialty Pharmacy?
Chronic (long-term), life-threatening or rare conditions present unique medication challenges that can best be met by a specialty pharmacy provider. Our skilled pharmacists are a valuable part of your Care Team. Not only can they provide your medications in a timely and convenient matter, they can also support you in managing your health condition and therapy for as long as your treatment requires. Our pharmacists are also available to answer any of your questions anytime, anywhere through our dedicated toll-free numbers.
Who should I call?*
- Fertility medications and services: 800-876-4545
- HIV/AIDS support services: 800-573-3602
- If you are currently a patient with OptionCare: 866-515-1355
- If you are a patient with Medmark, A Walgreens Specialty Pharmacy: 888-347-3416
- For all other patient support services inquiries: 888-782-8443
*These numbers may vary depending on your plan.
Why are my medications called specialty?
Specialty medications are used to treat chronic (long-term), life-threatening or rare conditions. Additionally, specialty medications may:
- Be given by infusion (intravenously) [IV], injection, or taken orally
- Cost more than traditional medications
- Have special storage and handling requirements
- Need to be taken on a very strict schedule
- Have support programs and services available to help patients receive the most benefit from their medication
Where do I pick up my specialty medication?
Depending on the medication and your prescription coverage, you can either have your medication be shipped right to your door, your doctor's office or pick it up at your local Walgreens.
What information do I need to share with the pharmacists at the Customer Care Center to receive your support services?
You just need to provide us with information about your condition and therapy. It's that simple! Our Care Team of pharmacists and nurses will work closely with you throughout treatment-from providing educational materials and teaching you how to administer your injections to answering any questions about your condition, your medication, and its potential side effects.
Will information about my condition and medications remain confidential?
Absolutely. In accordance with the Health Insurance Portability and Accountability Act (HIPAA), you can be assured that Walgreens Specialty Pharmacy will handle your medication information in a discreet manner with your privacy and confidentiality always in mind.
Do your support services cost me anything?
No. Our support services are offered to you at no additional charge and can make a significant difference in the quality of your life.
What can I expect from your support services?
The Care Team at our Customer Care Center is available anytime, anywhere in the United States and Puerto Rico. With just one simple call, you can benefit from a team that can help you:
- Manage your medication side effects and symptoms
- Order refills of your medication and supplies
- Verify your insurance coverage
- Better understand your health condition through counseling
Will these support services replace the medical care I'm receiving from my doctor?
No. Our support services are not intended to replace the medical care you receive from your doctor. We are an extension of your medical team, so we work closely with them to help ensure you get the best results from the medication that your doctor prescribed. As part of that collaboration, we also alert your doctor of any medication doses you may have missed throughout therapy. Our top priority is to make sure your treatment is successful.
Do I need to inform Walgreens Specialty Pharmacy of any changes in my therapy?
Yes, we would appreciate hearing from you regarding any changes in your therapy to prevent unnecessary medication being shipped to you. Please also call us with any changes to your name, home address, telephone number or insurance provider.
If I am traveling, what do I need to do to make sure I have enough medication?
For the most part, you should be able to get your prescription anywhere in the United States and Puerto Rico. However, your prescription coverage may be different in every state, depending on your coverage. Please let your doctor and our pharmacists know that you are traveling. We will be glad to coordinate all the details for you to avoid any medication interruption.
Do you have any educational materials in Spanish?
Yes, we offer educational materials in Spanish for Crohn's disease, hepatitis, multiple sclerosis, psoriasis, psoriatic arthritis, and rheumatoid arthritis. Call our Customer Care Center toll free at 888-782-8443 if you would like these materials to be mailed to your home.
Can I have my prescriptions labels printed in my preferred language?
For greater convenience, Walgreens stores can print your prescription labels in as many as 14 languages, including Chinese, French, Italian, Japanese, Polish, Spanish, and Vietnamese. Ask our pharmacists for details.
If I have a medical emergency, where should I call?
For any medical emergencies, please call 911.
This information is not intended to be a substitute for professional medical advice. Please contact your doctor, pharmacist, or other healthcare provider for more information about your condition.