The manuals on this page are provided as a resource for pharmacy specialists and staff.
WHI pharmacy manual: Here you'll find general terminology, conditions, procedures and policies of Walgreens Health Initiatives (WHI), including help submitting prescription claims.
Please note: Online claims adjudication reflects the most current benefits and takes precedence over any information printed in the manual.
MTM manual: The Center for Medicaid and Medicare Services (CMS) has mandated the delivery of the services in this manual to optimize medical therapy management (MTM), enriching your staff's involvement in patient health.
