Walgreens Health Solutions

TECHNOLOGY-ENABLED CARE

At Walgreens Health, we meet the accelerating pace of change in healthcare with patient-centered clinical programming and our comprehensive solutions.

It’s time for a partnership for better health

Because our members' care needs are always evolving, we help our enterprise partners deliver personalized solutions designed to fit their changing needs while optimizing utilization.

Our innovative care model can deliver better health outcomes for members, improves access to care, and reduce cost for payers and providers. We achieve this by using smart personalization at scale to better engage members at every point in their patient journey.

Unlocking access

Enable more accessible, better coordinated, higher-value care for your members and patients by leaning on our nationwide footprint and enduring consumer trust.

Supporting equity

Reduce care deserts, provide more equitable care access and make healthcare attainable for all regardless of situational, societal or historical injustice by leveraging the strengths of our community presence.

Delivering meaningful engagement

Empower your members with high-touch personalized care experiences anchored in their communities to reduce cost of care, improve Stars and HEDIS®  performance, and build enduring loyalty.

HOW IT WORKS

The path to better population health starts here

Walgreens Health and our partners support the patient journey across the entire care experience with customer-centric solutions to deliver care anywhere.

1: Condition diagnosis

2: Managing ongoing health needs

3: Pre-acute decline & post-acute recovery

4: Maintenance

5: Wellness & prevention

Condition diagnosis
Managing ongoing health needs
Pre-acute decline & post-acute recovery
Maintenance
Wellness & prevention

CAPABILITIES

Connecting real people to real care

Our technology-led, community-based approach delivers proactive solutions that engage, empower and enable you and your members to experience better outcomes.
At Walgreens Health, we created a roadmap of clinical programming and capabilities that support our communities wherever they need care along the entire care continuum.

Engage Your Members

We engage with members to proactively manage their health needs, leading to increased care plan adherence and better outcomes.

Our personalized coaching and health education programs use behavioral science and an evidence-based, whole-person care approach to address barriers to care and enable consumer choice. This empowers members to address their health needs in a way that fits their lifestyle. Our Health Advisors actively help members improve their resilience, adapt programs to their preferences and achieve desired outcomes.

Built to empower members to be more proactive about their health, our omnichannel delivery of risk assessments and evidence-based screenings closes clinical gaps by removing access barriers and motivating members to take action. As a highly-trusted, community brand, we make overdue screenings and treatments accessible in store, at home and even virtually. This enables members to choose when, where, and how they want to receive care while also significantly improving HEDIS®  and Stars measures.

Empower with Personalized Care

We empower members to expand their connection to healthcare services and providers that support their health goals, offer accessibility and help them feel better.

Our program serves patients in need of focused specialty care or assistance in managing their chronic conditions. They provide highly personalized patient engagement and support that enables members to better control their health needs along their care journey. Our pharmacist-led, physician-supported approach to managing chronic conditions allows us to extend care delivery beyond doctors’ offices, providing ongoing care coordination, member support, and disease-specific community resources to members who need it most. The program is designed to help reduce unnecessary emergency hospitalizations, reduce readmission rates and lower the total cost of care.

VillageMD, through its subsidiary Village Medical, is a leading, national provider of value-based primary care services. VillageMD partners with physicians to provide the tools, technology, operations, staffing support and industry relationships to deliver high-quality clinical care and better patient outcomes, while reducing the total cost of care. Walgreens and VillageMD have teamed up to deliver better patient care through an integrated primary care and pharmacy model. Village Medical at Walgreens is a Village Medical primary care practice alongside a Walgreens pharmacy, oftentimes sharing the same entrance. Village Medical at Walgreens primary care practices provide convenient access to full-service primary care, medications, immunizations, lab testing and other health services, in many cases a one-stop for care.

Learn more about VillageMD

CareCentrix empowers health at home through care coordination and value-based benefit management. Our home-centered approach combines HomeFirst Analytics and personalized care to deliver the right care at the right time from hospital to home. CareCentrix is a single platform that connects the last mile of care for healthcare organizations to improve outcomes, lower total cost of care, deliver member and provider satisfaction, enhance Stars and HEDIS® measures, and guarantee savings.

Learn more about CareCentrix

Enable Pharmacy Services

We enable members to access the care they need when and how they need it, breaking down common barriers and providing local solutions nationwide.

We are dedicated to elevating and scaling clinical, operational, and financial performance for health systems with our Shields specialty pharmacy solutions. Working alongside our partner health systems partners, Shields leverages a proven collaborative care model, integrated care technologies, and dedicated teams to produce the superior outcomes your patients deserve and the financial results your health system demands. 

Learn more about Shields

Walgreens offers a full network of services and solutions that prioritize patient health while helping improve outcomes, increase adherence and reduce your costs. Our omnichannel solutions combine the individualized attention of a trusted pharmacist with best-in-class technology that enables better access to pharmacy services anywhere.

Solutions include:

Medication adherence
Vaccinations
340B Complete
On-site pharmacy

Learn more about Pharmacy Services

DIFFERENCE

The Walgreens Health Difference

We drive success for health plans, health systems, provider groups, employers, and other risk-bearing organizations through supporting the patient at every point in their journey.

Consumer Trust

120 years of trusted pharmacist and care team relationships.

Physical & Digital Footprints

Hyper-local access to 8 million consumers reached daily via nearly 9000 retail pharmacies, 1000+ specialty pharmacies, website and an app.

Proximity & Multi-disciplinary Care Teams

24/7/365 access to a pharmacist and clinical talent availability within 5 miles of 78% of the US population.

Enterprise Access

Long-standing history of enterprise partnerships with health plans and health systems to deliver better outcomes.

Delivering care anywhere

Our patient-centric approach ensures high-touch care is delivered via the most optimal channels for the patient and the enterprise.

At Home

Through CareCentrix, we are empowering more people to live, heal, and age at home. By drawing on insights from proprietary HomeFirst Analytics and connecting end-to-end clinical, social, and caregiver services through a single platform, CareCentrix eliminates unnecessary hospital readmissions, closes gaps in care, and reduces fragmentation while delivering a simplified patient and physician experience.

In Store

Proud to be a neighborhood destination, Walgreens has nearly 9,000 stores where care is never far away. At Walgreens Health Corner locations, Health Advisors help with routine health tests, flu shots and screenings, and support the needs of chronic patients, all with the goal of establishing a longitudinal relationship with patients to support sustained health outcomes.

At the Doctor’s Office

Village Medical is a leading, national provider of value-based primary care services. The Village Medical brand provides primary care for patients at traditional free-standing practices, Village Medical at Walgreens practices, at home and via virtual visits. Our integrated care model provides convenient access to full-service primary care, medications, immunizations, lab testing and other health services, in many cases enabling a one-stop for care.

Virtual

We meet and engage patients wherever they are and whenever they need care through our digitally enabled health services. Virtual capabilities facilitate improved care across our services: extending the reach of our care practitioners, enabling ongoing and more timely monitoring for chronic patients, and easing patient burden through remote diagnostic & treatment programs.